Joeven — Learn Autonomous AI Agents

← LessonOrchestration: Sequential, Handoff, SupervisorJoeven

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workers = {
    "intake": lambda t: {"cat": "billing" if "invoice" in t.lower() else "tech"},
    "billing": lambda t: {"answer": "Refunds take 5-7 days"},
    "tech": lambda t: {"answer": "Restart the runner"},
}

def sequential(ticket):
    cat = workers["intake"](ticket)["cat"]
    specialist = "billing" if cat == "billing" else "tech"
    out = workers[specialist](ticket)
    return {"mode": "sequential", "path": ["intake", specialist], "answer": out["answer"]}

def handoff(ticket, max_hops=4):
    path = []
    nxt = "intake"
    for _ in range(max_hops):
        path.append(nxt)
        if nxt == "intake":
            cat = workers["intake"](ticket)["cat"]
            nxt = "billing" if cat == "billing" else "tech"
            continue
        out = workers[nxt](ticket)
        return {"mode": "handoff", "path": path, "answer": out["answer"]}
    return {"mode": "handoff", "path": path, "error": "max hops"}

def supervisor(ticket):
    cat = workers["intake"](ticket)["cat"]
    assign = "billing" if cat == "billing" else "tech"
    out = workers[assign](ticket)
    return {"mode": "supervisor", "assigned": assign, "answer": out["answer"]}

msg = "Where is my invoice refund?"
print(sequential(msg))
print(handoff(msg))
print(supervisor(msg))

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